Daniel Andrés Vargas Villarreal
Cartago
Summary
Professional in Economic Sciences, duly incorporated into the respective professional association, with extensive experience in banking services, credit, customer service, price, and operations analysis. Oriented to achieving objectives, teamwork, dynamic, and good personal relationships. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
13
13
years of professional experience
Work History
Sr. Pricing and CIR Analyst
3M GSC Costa Rica
04.2022
- Owner of CIR (Customer Issue Resolution) and Sales Districts processes
- Responsible for compliance with Pricing KPIs, CIR and maintain Deaviated and Standard Pricing process
- Working together with the Marketers, Customer Service, Amd Business Stakeholders via mail, Sales Force cases, etc, in relation to process optimization and improvements
- Compilation, organization, and reconciliation Data between multiple systems using Excel, SAP, Sales Force and SharePoint
- Assistant for suggestions to solve issues related to prices or enhancements
- In charge of processes of price increases or changes in the Central American, Caribbean and Andean region, as well as the delegation of processes to be carried out related to their changes
- Management and control of large databases of SKUs of the company's businesses, in relation to updates and changes of information in systems
- Back up team lead
Sales controlling. Order to Cash Analyst
Kimberly Clark
03.2019 - 08.2022
- Sales Controlling Analyst (OTC)
- Knowledge of OTC processes
- Analysis of base prices, export prices and discounts and their impact on their respective registration in the system for Latin American countries
- Training in the use of tools and price plates
- Control and support of the automation system for processing price and discount requests (RPA)
- Creation of free orders for products, credit notes and their release and accounting
- Creation of monthly bonuses
- Creation of provisions and execution of payments for commercial agreements
- Responsible for ensuring the budget corresponding to the Trade Allowance and Trade Promotion activities of the commercial and marketing team
- Monitoring of key performance indicators (KPI's)
- Monthly reconciliations, weekly monitoring of commercial teams
- Ensure compliance with the correct support for payments to clients.
Banking executive and credit analyst
Banco Nacional de Costa Rica
07.2011 - 03.2019
- Commercial department
- Portfolio management of high potential clients
- Advice on various banking products in high demand for clients, including bank accounts, consumer loans, pledge and mortgage loans, investment funds, and pension funds
- Analysis and approval of credits and credit cards
- Bank credit analyst in various products (consumer, mortgage, credit cards, housing)
- Knowledge of credit regulations as well as Law 8204
- Management and knowledge of KYC policies
- Banking platform.
Customer Service Executive
Capris
12.2010 - 07.2011
- Manage customer complaints, following the policies to respond within the stipulated time
- Conduct customer satisfaction surveys per ISO 9001 policies
- Provide support to the tasks carried out by salespeople both in the store and fellow sales agents.
Customer Service Agent
Teletech
11.2009 - 12.2010
- Manage incidents that customers have with their mobile phone service
- Provide information about the company's products and services
- Link customers through sales of products and services
- Address complaints from customers.
Education
Data Analyst -
05.2024
Scrum Master Certification (JLDRJFPFPHBVVBVZVN-YDWQBRBGSY) -
01.2023
Lean Six Sigma Green Belt (CLQRQSDYSNHJGQTJGH-XSRXXXCTCY) -
08.2022
Bachelor of Accountancy -
07.2021
Advanced Excel -
06.2021
Power BI -
06.2021
English -
07.2018
International Trade -
08.2016
High School -
12.2008
Skills
Strategic thinking
Customer Service
Leadership / Management People
Data Analysis
Continuous improvement
Teamwork
MS Office
SAP
Salesforce
Analytical Thinking
Team Collaboration and Leadership
Documentation And Reporting
Languages
Inglés
Personal Information
Nationality: Costarricense
Timeline
Sr. Pricing and CIR Analyst - 3M GSC Costa Rica
04.2022
Sales controlling. Order to Cash Analyst - Kimberly Clark
03.2019 - 08.2022
Banking executive and credit analyst - Banco Nacional de Costa Rica
07.2011 - 03.2019
Customer Service Executive - Capris
12.2010 - 07.2011
Customer Service Agent - Teletech
11.2009 - 12.2010
Universidad Hispanoamericana - Data Analyst ,
RH Business (Certiprof) - Scrum Master Certification (JLDRJFPFPHBVVBVZVN-YDWQBRBGSY),
RH Business (Certiprof) - Lean Six Sigma Green Belt (CLQRQSDYSNHJGQTJGH-XSRXXXCTCY),
Universidad Fidélitas - Bachelor of Accountancy,
IPC - Advanced Excel,
Udemy - Power BI ,
UCR - English,
Universidad Internacional De Las Américas - International Trade,
Colegio Técnico De Calle Blancos - High School,